FAQ

Frequently Asked Questions

Who knows. Send us a video showing your skating skills and editing skills through e-mail: info@skatetimber.com

We have different grades in our team buildup. First you will become a ‘flow’-member. Meaning that you have to prove your worth. When you are actively involved and provide content you can get upgraded to a full team-rider. Meaning we will sponsor your board. Flow-riders get board for production costs, which is significantly less then the retail price.

Know this: We strive for the best skating, but also a nice character gets you a long way. We are all family.

That’s awesome! Send us an e-mail at info@skatetimber.com and we’ll make a deal.

Tell us which models your interested in, or the skate style that you want to accommodate and we’ll suggest some models based on your preference.

Check out the contact page and hit us with a message. Be sure to specify the subject so we know what it’s about. We will get back to you with an answer as soon as we can.
We ship everywhere. Well.. almost. Taiwan, China and Hong Kong are excluded. Check out am-great integration for shipment there.

Most of western Europe is free. Outside of that it’s like… 15 Euro’s. Rest of the world is somewhere around 30 Euro’s, depending on country.

If you go to your cart we have a shipment price calculator.

We have a few things we abide to:
1. We can’t make boards and bamboo harder than concrete
2. It’s a product of natural materials
3. To skate is to trash. The cost of progress is some damage here and there
4. If everyone would always lands their tricks on bolts, no boards will die.

When an unnatural break occurs, you can pick out a similar board.

Chipping and surface cracks do not fall under warranty. This is expected to happen with a natural product when you pound it into the asphalt. If we would refund this we would not survive as a company.

We are constantly developing and trying new stuff to minimize the wear and tear of your Timber Board. Also, we use some real space-age epoxy glue that has been stress-tested to see the best combination with the used woods to almost certainly say they will not break. When pigs will fly and the board does break, send us an e-mail or message through facebook or the website. We’ll figure it out.

Backorder means your board still has to be built. It also might mean that more than one person is waiting on that board. We do our very best to keep this waiting list shorter than most. Two or three weeks is our currrent target. Then your board will be shipped.
It depends on your country and if your board is in stock or not. We are in The Netherlands, so Germany is about 2-3 weekdays. If you order from let’s say.. Singapore, it will take a bit longer. Our experience is that after the shipping is done, you can expect it in 7-10 working days.

When you ship your board, normally you will get an e-mail saying your order is ‘ Completed “. We also installed a feature that gives tracking info, but we also noticed this doesn’t always work. You can always contact us if you didn’t receive tracking info.

If it does take longer, send us a message. We rarely ever have problems after we send the package, but it does happen. It’s out of our control but we can always contact the pacakge service to see what’s up.