Frequently Asked Questions
We ship worldwide! Well.. almost. We are currently not shipping to the following countries:
We advice people from South-Korea to go to AKA Boardshop, you can get our boards at their shop.
Due to Brexit we are currently unable to send packages to the UK. As soon as the issues with shipping to the UK are resolved we will start shipping to the UK again.
Shipping to the most of western Europe is free. Outside of that it’s about… 15 Euro’s. Rest of the world is somewhere around 30 Euro’s, depending on country.
If you go to your cart we have a shipment price calculator.
Please mind that when ordering from outside of Europe, you might have to pay VAT or Import once your package arrives!
Read more about it at the “I live outside of Europe, do i have to pay VAT or Import?” section of this FAQ.
If you order from within Europe:
Our website will charge you 21% VAT(Tax). You will not have to pay any import.
If you order from outside of Europe:
Our website will not charge you 21% VAT (Tax)! You might have to pay import costs or VAT (Tax) once your package arrives! How much VAT(Tax) or import costs you will be charged with depends on your country and on the total costs of your order. Some countries do not charge any VAT or Import but some will.
You can find a tool HERE that can calculate import taxes for you(fill in a random email and it will work). Please mind that these tools give an estimate!
It means we received your order and are working on getting it done. Depending on what you ordered it can take several day’s before we ship your order. Please keep in mind that Covid-19 is causing some delay!
If you ordered a product on backorder it can take 2 to 3 weeks before we ship your order! We aim to keep this time as low as possible but it can take a while!
As soon as your order is ready for shipping, you will receive an email with Track and Trace information so you can follow your package!
Before we ship your order, your order status will be on “Processing”, this can take a couple of days depending on your order. Once your order is ready, your order status will be set to “Completed” and it will be shipped. How long does the shipping take?
It depends on your country. We are in The Netherlands, so Germany is about 1-2 working days. If you order from let’s say.. Singapore, it will take a bit longer. Our experience is that after the shipping is done, you can expect it in 3-5 working days.
When you ship your board, normally you will get an e-mail saying your order is “Completed”. We also installed a feature that gives tracking info, but we also noticed these mails can go to your SPAM box. You can always contact us if you didn’t receive tracking info.
If it does take longer, send us a message. We rarely ever have problems after we send the package, but it can happen. It’s out of our control but we can always contact the package service to see what’s up.
It’s basically this:
– The board has to be brand new and unskated. The condition has to be the same as how we sent it to you.
– Complete Skateboards must be in the original condition in which we sent them to you. (Clean, not ridden and no scratches)
– Deck only orders must not be mounted or altered in any matter.
– Wheels must be in the original condition that we sent to you.
– Trucks must not be mounted or altered in any matter.
– Articles must be returned with the original packaging intact.
-Costs of shipping/returning the products back to us will have to be paid by the customer.
If you want to return your order, sent us an e-mail at email@example.com to formally put in the request and we will get back to you as soon as humanly possible.
1. We can’t make boards and bamboo harder than concrete
2. It’s a product of natural materials
3. To skate is to trash. The cost of progress is some damage here and there
4. If everyone would always lands their tricks on bolts, no boards will die.
5. After heavy and prolonged usage, you sadly will have to declare a board dead..
Chipping and surface cracks do not fall under warranty. This is expected to happen with a natural product when you pound it into the asphalt. If we would refund this we would not survive as a company.
We are constantly developing and trying new stuff to minimize the wear and tear of your Timber Board. Also, we use some real space-age epoxy glue that has been stress-tested to see the best combination with the used woods to almost certainly say they will not break. If your board breaks after light usage, send us an e-mail or message through facebook or the website. We’ll figure something out.
Who knows. Send us a video showing your skating skills and editing skills through e-mail: firstname.lastname@example.org
Know this: We strive for the best skating, but also a nice character gets you a long way. We are all family. Before you send us an email, please have a look at our Family page and watch some video’s from our Team Riders. If you feel like you are matching their skill level, feel free to send a mail.
OUTSIDE OF EU: We will deliver all your stuff, but we will not put it together. This is because a big box has way higher costs for shipping and environment. To keep it affordable to get your board to you, we will provide a step-by-step instruction booklet in case you’re not sure how to assemble it.