Frequently Asked Questions
Most of western Europe is free. Outside of that it’s like… 15 Euro’s. Rest of the world is somewhere around 30 Euro’s, depending on country.
If you go to your cart we have a shipment price calculator.
1. We can’t make boards and bamboo harder than concrete
2. It’s a product of natural materials
3. To skate is to trash. The cost of progress is some damage here and there
4. If everyone would always lands their tricks on bolts, no boards will die.
When an unnatural break occurs, you can pick out a similar board.
Chipping and surface cracks do not fall under warranty. This is expected to happen with a natural product when you pound it into the asphalt. If we would refund this we would not survive as a company.
We are constantly developing and trying new stuff to minimize the wear and tear of your Timber Board. Also, we use some real space-age epoxy glue that has been stress-tested to see the best combination with the used woods to almost certainly say they will not break. When pigs will fly and the board does break, send us an e-mail or message through facebook or the website. We’ll figure it out.
It means we received your order and are working on getting it done. As soon as your order is ready for shipping, you will receive an email with Track and Trace information so you can follow your package!
Please note
The current backorder waiting time is between 2 and 4 weeks from the day of order.We are sorry it might take a little longer now.. we are making them by hand and takes a bit longer than normal, but we always try to finish your board as soon as possible!
When it is built it gets shipped. How long does that take?
It depends on your country and if your board is in stock or not. We are in The Netherlands, so Germany is about 2-3 weekdays. If you order from let’s say.. Singapore, it will take a bit longer. Our experience is that after the shipping is done, you can expect it in 7-10 working days.
When you ship your board, normally you will get an e-mail saying your order is ‘ Completed “. We also installed a feature that gives tracking info, but we also noticed this doesn’t always work. You can always contact us if you didn’t receive tracking info.
If it does take longer, send us a message. We rarely ever have problems after we send the package, but it does happen. It’s out of our control but we can always contact the pacakge service to see what’s up.
It’s basically this:
– The board has to be brand new and unskated. The condition has to be the same as how we sent it to you.
– Complete Skateboards must be in the original condition in which we sent them to you. (Clean, not ridden and no scratches)
– Deck only orders must not be mounted or altered in any matter.
– Wheels must be in the original condition that we sent to you.
– Trucks must not be mounted or altered in any matter.
– Articles must be returned with the original packaging intact.
If you want to return your order, sent us an e-mail at info@skatetimber.com to formally put in the request and we will get back to you as soon as humanly possible.
Who knows. Send us a video showing your skating skills and editing skills through e-mail: info@skatetimber.com
We have different grades in our team buildup. First you will become a ‘flow’-member. Meaning that you have to prove your worth. When you are actively involved and provide content you can get upgraded to a full team-rider. Meaning we will sponsor your board. Flow-riders get board for production costs, which is significantly less then the retail price.
Know this: We strive for the best skating, but also a nice character gets you a long way. We are all family.
That’s awesome! Send us an e-mail at info@skatetimber.com and we’ll make a deal.
Tell us which models your interested in, or the skate style that you want to accommodate and we’ll suggest some models based on your preference.
Check out the contact page and hit us with a message. Be sure to specify the subject so we know what it’s about. We will get back to you with an answer as soon as we can.